Returns & Exchanges
At KOKO BAY, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging with all KOKO BAY tags attached and include the provided packing slip.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location or scheduled pickup point.
Receive Your Refund
Once our team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing